{"id":207,"date":"2016-04-23T19:44:36","date_gmt":"2016-04-23T10:44:36","guid":{"rendered":"http:\/\/lifewonders.sakura.ne.jp\/housamo\/?page_id=207"},"modified":"2024-12-26T18:02:57","modified_gmt":"2024-12-26T09:02:57","slug":"faq","status":"publish","type":"page","link":"https:\/\/housamo.jp\/en\/faq","title":{"rendered":"FAQ & Contact Us"},"content":{"rendered":"

About errors that form can not be sent from some models<\/strong><\/span><\/p>\n

An error has occurred that some form of model can not use the inquiry form of the official page.
\nSorry to trouble you, but if you can not use the form, please contact us by e-mail to “housamo-support-en@lifewonders.co.jp<\/a>“.
\n\u203b Please set so that mail of “@ lifewonders.co.jp” domain can be sent and received.<\/p>\n

\n

Our support team generally responds to inquiries within 5 business days (not including Saturdays, Sundays, and holidays).
\nIf you do not receive a response in 5 business days, check to make sure there are no spelling errors in your return address, and make sure the email hasn’t been sent to your spam folder, and then try re-sending the message.
\nIn the event that support becomes unavailable or may take longer than 5 business days due to an earthquake, natural disaster, etc., it will be announced on the official Lifewonders Twitter account (@4jhapp_lw).<\/p>\n

Please be aware that there may be instances when you cannot receive our emails.<\/h4>\n

Due to Microsoft’s filter settings, we may not be able to send emails to Microsoft Hotmail or Live Mail return addresses.
\nIn addition, mobile email carriers (docomo.ne.jp, ezweb.ne.jp, softbank.ne.jp, etc.) often filter and reject emails sent from computers as spam.
\nIn such cases, even when we send a reply, the user’s device settings may reject the message before it can be received.
\nTo ensure receipt, change your filter settings using the information below, or add the domain lifewonders.co.jp to your whitelist to receive our replies.
\nYou may also try a different email server, such as Gmail.<\/p>\n